Refund policy

Damaged or incorrect items
I pack every order carefully, but if your calendar arrives damaged or you received the wrong item, I’ll make it right. Please email me within 7 days of delivery with your order number and photos of the damaged item and the packaging it arrived in. I’ll send a replacement, or a full refund if a replacement isn’t available. There’s no need to send the damaged item back unless I ask.

Lost, stolen or delayed packages
Every order ships with tracking. Once a package is handed to the carrier, delivery times are in their hands, and I can’t be responsible for carrier delays. If tracking shows your order as delivered but you can’t find it, please check with neighbors and your local post office first, then contact me. I’ll help you file a claim with the carrier. If tracking shows no movement for 10 business days, let me know and I’ll open a claim to get it found or replaced.

Address errors
Please double-check your shipping address at checkout. I’m not responsible for orders sent to an incorrect address entered by the customer. Packages returned to me can be reshipped at the customer’s cost.

Change-of-mind returns
Because each calendar is printed in small batches, all sales are final except for damaged or incorrect items as described above.

Refunds
Approved refunds go back to your original payment method within 7 business days of approval. Your bank may take a few extra days to post it.

Questions
Email me at hello@jillenecb.com I read every message and will reply within 2 business days.

This policy doesn’t limit any rights you have under applicable consumer protection laws.